If you don't have another device you can take a screenshot of the code and send it to a computer, keeping in mind the 5-minute life span of the QR code. If you have a cracked screen or something that is preventing a successful scan, you can try using another Android or iOS device to perform the setup. ![]() If the code is not scanned in that time frame a new QR code will need to be generated. QR codes are only valid for 5 minutes after being generated. Wait until the yellow light flashes, then begin the setup process. Wyze Cam v2 or a Wyze Cam Pan: H old the setup key for 10 seconds while powered on to reset the camera.Wyze Cam v1: H old the setup key for 20 seconds while powered on to reset the camera.If the QR code has still not scanned, try a factory reset on the camera.Try holding the QR code upside down for the Wyze Cam to scan.Hold still at the new distance for 5 seconds to give your Wyze Cam time to focus at the new distance. Hold your phone's screen steady in front of your Wyze Cam, and move or adjust the distance slowly.Gently clean the lens of the camera using a microfiber or soft cloth.Make sure there is no glare on the screen while you are attempting to scan the QR code.Scroll up on your mobile device if necessary. Make sure that the QR code is displayed in full.Confirm that nothing is obstructing the QR code on the screen (cracked screen or dirt).Remove the protective film from the camera's lens if it has one.This will help ensure the QR code can be scanned properly during setup. ![]() Note: If you have an iOS device, temporarily toggle off "smart invert" or "classic invert" while you are scanning the QR code.
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